Refund policy

DIGITAL PRODUCT RETURN AND REFUND POLICY

Snaira sells downloadable digital products. No physical product will be mailed.

Because customers receive access to digital files after purchase, all sales are final and digital products cannot be returned, exchanged, or canceled after the download link has been provided, except where required by applicable law.

DOWNLOAD PROBLEMS

If your file is missing, damaged, incorrect, or cannot be downloaded, please contact Snaira through our Contact page within 7 days of purchase. Include your order number and a description of the problem.

We will first attempt to provide a working replacement file or restore your download access. If we cannot resolve the problem, we may issue a refund to the original payment method.

DUPLICATE PURCHASES

If you accidentally purchase the same product more than once, contact us promptly with the relevant order numbers. Duplicate-purchase refund requests will be reviewed individually.

APPROVED REFUNDS

Approved refunds are returned to the original payment method. Processing time may vary depending on your bank or payment provider.

QUESTIONS

For questions regarding a purchase or this policy, please contact Snaira through the Contact page on our website.